In an ideal world, difficult behaviors have no place at work. However, in reality, dealing with difficult people & difficult situations is something many people face as part of their everyday work life. The stress of handling difficult people and difficult situations can create a lack of productivity, poor attitude, and reluctance to come to work. This interactive and participation module aims at how to handle difficult conversation effectively and ensure successful outcomes.

Objectives:

• Understand the importance of the role of Manager in successfully dealing with conflict situations promptly and efficiently.
• Approach people problems with increased confidence and an enhanced understanding of the reasons behind their behaviour.
• Appreciate & implement the best strategies & actions for managing people.
• Conduct difficult conversation effectively for successful results

Program Outline:

• Attitude – A Vital Asset!
• Difficult conversations and their consequences
• Dealing with difficult conversation
• Working with Assertiveness
• Developing Your Understanding of Behaviour
• Handling Employee Personalities
• Dealing with Difficult Situations
• Role Plays – Dealing with Others Effectively